Privacy Policy

2 Definitions

For the purposes of this Policy, the following definitions apply:

• "Personal Data" means any information relating to an identified or identifiable natural person. This includes name, email address, phone number, IP address, device identifiers and payment information.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, use, disclosure, transmission, deletion or destruction.
• "Data Controller" means bet329, the entity that determines the purposes and means of processing your Personal Data.
• "Data Processor" means any third-party entity that processes Personal Data on behalf of bet329 under a written agreement and in accordance with our instructions.
• "KYC Data" means identity verification documents and related information, including CNIC copies, passport scans, address proof documents and selfie/biometric verification data.
• "Cookies" means small text files placed on your device by the Platform to enable certain functionality, analytics and personalisation features.
• "Platform" means the bet329 website at https://bet329.cam, its mobile-optimised interface, and all associated features and services.
• "User Account" means the registered account you create on the Platform using your personal details.

3 Data We Collect

bet329 collects the following categories of personal data depending on how you interact with the Platform:

3.1 Registration & Account Data

• Full legal name
• Date of birth
• Email address
• Phone number (including Pakistani mobile numbers registered with Easypaisa, JazzCash or other services)
• Residential address (including city — e.g. Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar)
• Username and hashed password credentials
• Account preferences and language settings

3.2 Identity Verification (KYC) Data

• Government-issued identity documents (e.g. CNIC, passport)
• Proof of address documentation (e.g. utility bill, bank statement)
• Selfie or live facial verification images (where requested)
• Source of funds documentation (where required by AML obligations)

3.3 Financial & Transaction Data

• Deposit and withdrawal transaction records
• Payment method identifiers (e.g. partial wallet numbers or bank account references — never full card numbers stored on our servers)
• Transaction amounts in PKR or other account currency
• Wagering history, bet records and game activity logs

3.4 Technical & Usage Data

• IP address and geolocation data
• Device type, operating system and browser information
• Session duration and activity timestamps
• Platform navigation patterns and clickstream data
• Error logs and crash reports

3.5 Communications Data

• Support chat transcripts and email correspondence
• Feedback and complaints submitted through the Platform
• Marketing preference settings and opt-in/opt-out records

4 How We Collect Data

bet329 collects personal data through the following mechanisms:

• Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or update your profile settings.
• Automatically: Through cookies, session tracking technologies, server logs and analytics tools when you browse or interact with the Platform.
• From third parties: From KYC/AML verification providers, payment processors, fraud prevention services and, where applicable, shared responsible-gambling exclusion registries.
• From your device: Device identifiers, operating system details and network information collected by the Platform application or browser interface.

5 Data Processing & Use

Your personal data is processed for the following purposes:

6 Legal Basis for Processing

bet329 processes personal data under the following legal bases, depending on the specific purpose:

• Contract Performance: Processing necessary to fulfil our obligations to you under the Terms & Conditions, including account management, payment processing and support.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including KYC/AML requirements, licensing obligations and responses to lawful authority requests.
• Legitimate Interests: Processing in our legitimate business interests where these are not overridden by your rights — including fraud prevention, platform security, responsible gambling monitoring and service improvement.
• Consent: Processing based on your freely given, specific and informed consent — principally for direct marketing communications. You may withdraw this consent at any time via your account settings or by contacting support.

7 Data Sharing & Disclosure

bet329 does not sell your personal data. We may share your data with the following categories of third parties only where necessary and under appropriate data protection safeguards:

7.1 Service Providers & Data Processors

• Payment Processors: Third-party payment service providers handling deposit and withdrawal transactions. This may include services contextually associated with Pakistani payment infrastructure. Such providers are engaged under data processing agreements and are prohibited from using your data for their own purposes.
• KYC/AML Providers: Identity verification and anti-money laundering service providers who verify the documents you submit during account verification.
• IT Infrastructure Providers: Cloud hosting, database and cybersecurity service providers who support the operation of the Platform.
• Analytics Providers: Platform analytics services that help us understand usage patterns — configured to collect anonymised or pseudonymised data where possible.

7.2 Legal & Regulatory Authorities

bet329 will disclose personal data to competent authorities, regulators, courts or law enforcement agencies where required to do so by applicable law, court order, regulatory instruction or to protect the rights and safety of the Platform or its users.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring or sale of all or part of bet329's business, your personal data may be transferred to the successor entity as part of that transaction, subject to equivalent privacy protections.

8 Data Retention

bet329 retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, subject to longer retention where required by law or legitimate business needs. The following general retention principles apply:

• Account Data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in accordance with applicable AML and regulatory retention obligations.
• KYC Documents: Retained for a minimum of five (5) years following account closure or the last transaction, as required by applicable anti-money laundering legislation.
• Transaction Records: Retained for a minimum of five (5) years for regulatory compliance and dispute resolution purposes.
• Support Communications: Retained for three (3) years following the resolution of the relevant query or complaint.
• Marketing Consent Records: Retained for three (3) years following consent withdrawal, for compliance evidence purposes.
• Technical Logs: Typically retained for twelve (12) months for security and fraud prevention monitoring.

Upon expiry of applicable retention periods, data is securely deleted or anonymised in accordance with our data destruction procedures.

9 Data Security

bet329 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure or destruction. These measures include:

• Transport Layer Security (TLS/SSL) encryption for all data transmitted between your device and the Platform;
• Encryption of sensitive data at rest, including KYC documents and financial records;
• Strict access controls and role-based permissions for internal staff accessing personal data;
• Regular security assessments and vulnerability monitoring;
• Multi-factor authentication options for account access;
• Contractual data security obligations imposed on all third-party data processors.

While we implement these measures, no method of internet transmission or electronic storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials. If you believe your account has been compromised, please contact our support team immediately.

10 Cookies & Tracking Technologies

bet329 uses cookies and similar tracking technologies to operate and improve the Platform. The categories of cookies used include:

• Strictly Necessary Cookies: Essential for the Platform to function — including session authentication, security tokens and load balancing. These cannot be disabled without affecting Platform functionality.
• Functional Cookies: Remember your preferences such as language settings, odds format and display options to personalise your experience on return visits.
• Analytics Cookies: Collect anonymised or pseudonymised data about how users navigate the Platform, which features are most used, and where technical issues arise. This data helps us improve the Platform.
• Marketing Cookies: Used only where you have explicitly consented, to deliver relevant promotional communications and track the effectiveness of marketing activity.

You can manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies may impair Platform functionality. For browsers commonly used on Pakistani mobile devices, cookie settings are typically found in the browser's Privacy or Settings menu.

11 Your Rights

Subject to applicable law and certain conditions, you have the following rights in relation to your personal data held by bet329:

To exercise any of these rights, please contact our support team at [email protected]. We will respond within a reasonable timeframe. In some cases, we may need to verify your identity before processing a rights request.

12 Children's Privacy

The bet329 Platform is strictly for adults aged 18 years or older (or such higher minimum age as required by the applicable licensing jurisdiction). We do not knowingly collect personal data from individuals under 18 years of age.

If we become aware that personal data has been collected from a person under 18, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the Platform, please contact our support team immediately.

Parents and guardians are encouraged to use parental control software and to discuss the risks of gambling with young people to prevent underage access to gambling platforms.

13 International Data Transfers

bet329 operates under an international licensing jurisdiction, and your personal data may be processed and stored on servers located outside of Pakistan. When personal data is transferred to jurisdictions outside your country of residence, we take appropriate measures to ensure an adequate level of data protection, including:

• Transferring data only to jurisdictions that are assessed as providing adequate data protection standards;
• Implementing contractual data protection clauses with third-party processors operating in other jurisdictions;
• Ensuring that all Data Processors are contractually bound to process data only in accordance with our instructions and applicable data protection standards.

By using the bet329 Platform, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside Pakistan, and you consent to such transfers for the purposes described in this Policy.

14 Policy Amendments

bet329 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform functionality. Where material changes are made, we will provide reasonable notice via the Platform or to the email address registered on your account.

The "Last Updated" date at the top of this Policy reflects when the most recent revision came into effect. Your continued use of the Platform following any update constitutes your acceptance of the revised Policy. If you do not agree with the updated terms, please cease using the Platform and contact us to request account closure.

We encourage you to review this Policy periodically to stay informed about how we protect your personal data.

15 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the processing of your personal data, please contact the bet329 Data Protection team via:

We aim to acknowledge all privacy-related requests within a reasonable timeframe and to resolve them promptly. For identity-sensitive requests such as access requests or erasure requests, we may need to verify your identity before proceeding. Please do not include financial details, passwords or sensitive KYC documents in email correspondence unless specifically requested by our team through a secure channel.